30-Day Refund Policy

Refund Request Window

Customers may request a refund within 30 calendar days of the original payment date. Requests are reviewed based on service progress, the applicable agreement and relevant law.

Eligible Refunds

Refunds may be considered for duplicate payments, verified billing errors, services that were not started or services that Newly Connects could not provide.

Completed Work

Work already performed, approved milestones and unrecoverable third-party charges may be nonrefundable, except where law requires otherwise.

How to Request

Send the payment date, amount, invoice reference and reason for the request to contact@newlyconnets.com.

Refund Processing

Approved refunds are generally returned to the original payment method, subject to payment provider processing times.